Answers before you need to open a ticket.

MANGLO is a marketplace and management layer for third-party social-growth services. You can browse live services, review customer pricing and limits, fund a wallet, place an order and track supplier-linked status from one account.

A service can become unavailable when supplier data is stale, the upstream supplier removes it, MANGLO pauses it, or the supplier-health system quarantines it after repeated poor outcomes. MANGLO blocks unavailable services rather than continuing to accept orders against them.

Prices are based on the current live service record. Before an order is accepted, MANGLO recalculates the charge. If the live price changed after your quote, the transaction flow can stop and ask you to review the updated amount instead of silently charging a different price.

Use the public destination that matches the service. For example, Instagram follower services generally need a profile URL, YouTube subscriber services need a channel URL, and post/video engagement services need the relevant content URL. MANGLO validates obvious mismatches for supported platforms before supplier submission.

No. MANGLO ranks and filters services using live catalog data and recent order outcomes, but suppliers and social platforms remain third parties. MANGLO does not guarantee virality, permanent retention, a fixed completion time or platform eligibility.

A refill is available only where the listing/provider supports it and the provider’s refill conditions are met. It is not a promise of permanent retention and it is not the same as a cash refund. See the Refund & Cancellation Policy.

MANGLO debits the verified wallet charge, creates a MANGLO order record and submits the selected service, destination and quantity to the connected supplier. When the supplier returns an order ID, MANGLO stores it on the backend and begins tracking status.

Processing means the supplier has not yet reported a terminal result. Supplier speed varies by service and platform. If the order is active, you can refresh its status from your dashboard. Avoid placing a duplicate replacement order while the original is still being verified or processed.

It means MANGLO debited the wallet and attempted supplier submission, but confirmation was interrupted in a way where blindly resubmitting could create a duplicate order. MANGLO keeps that order for verification instead of automatically submitting it twice.

When the provider reports an eligible Canceled or Failed outcome, MANGLO’s reconciliation flow restores the eligible order amount to the MANGLO Wallet and records the refund in wallet history.

If the provider reports Partial delivery and a measurable undelivered quantity, MANGLO can calculate a proportional wallet refund for that undelivered portion. The exact handling is explained in the Refund & Cancellation Policy.

Not necessarily. Orders can be submitted upstream immediately, and once processing starts the supplier may not allow cancellation or editing. Contact support if something is wrong, but do not assume an in-progress order can be reversed.

Generally no once the supplier has accepted/started the order. Confirm the destination and quantity before placing the order. If you entered the wrong target, open support with the MANGLO order number so the current supplier state can be reviewed.

Open Wallet in your dashboard and start a Cashfree hosted checkout. MANGLO credits the wallet only after the payment is verified server-side as paid.

Do not pay repeatedly. Payment networks can show a debit before final settlement. MANGLO reconciliation checks Cashfree status and credits only confirmed paid orders. If it remains unresolved, open support and include the MANGLO/Cashfree payment reference if available.

MANGLO uses Cashfree hosted checkout and does not store raw card numbers, CVV values or UPI PINs. Never send those details to support.

Eligible service-order refunds are credited to the MANGLO Wallet and appear as separate wallet-ledger entries. A MANGLO Wallet refund is different from a bank/card/UPI payment reversal.

MANGLO does not currently provide a general wallet cash-withdrawal feature or cash withdrawal for promotional/referral credits, except where a different outcome is required by applicable law.

Use Forgot password. MANGLO uses email-based recovery through the authentication system. Never share a password-reset token or verification code with support or another person.

A valid invite can attribute a genuinely new account through a secure referral cookie. Reward eligibility is checked after the qualifying customer completes the required order, and rewards are wallet credits subject to the program’s eligibility and margin safeguards. Self-referrals and duplicate-account abuse can be rejected.

No. MANGLO AI is optional. You can browse and order manually. AI can search the live catalog and prepare a quote, but the transaction engine still performs the final availability, destination, quantity, price and wallet checks.

The live catalog can change. The AI quote is informational until the normal transaction path revalidates the current service and exact charge. If the price or availability changed, the final transaction check wins.

Sign in, open Dashboard → Support, choose the issue category, select the related order when relevant, and describe what happened. Your account also shows previously opened requests and their status.

Never send passwords, OTPs, password-reset codes, CVV values, UPI PINs, banking passwords or full card credentials. For support, an order number, payment reference and a clear description are usually the useful pieces.

MANGLO publishes support availability as Monday–Saturday, 10:00 AM–7:00 PM IST. Resolution time depends on the issue and whether supplier or payment verification is required. Avoid opening duplicate tickets for the same issue because that can slow investigation.